CoreMedia, a leading Digital Experience Platform (DXP), proudly introduces CoreMedia KIO, an AI powerhouse that transforms ...

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

Customer service is emerging as the front line in the battle for operational ... “Where the technology is now, particularly ...

Or did the automated customer service end your call because you did not select one of their preset options in time when ...

New capabilities leverage NVIDIA AI to deliver immersive customer experiences with real-time interaction and visualization ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

If you follow industry news, you’ve probably heard the buzz about AI agents, which promise to bring autonomous AI commerce ...

Sanas’ real-time speech-to-speech conversion ensures smoother interactions with minimal latency, empowering agents to focus ...

With iOS 18.2, users can generate a location link in the Find My app on their iPhone, iPad, or Mac and send it to other ...

Salesforce's vice president of business development shares how the company is providing automation solutions on platforms ...

As a mom who frequently travels alone with my toddler internationally, hacking family travel to be as seamless, timesaving, ...