Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with ...

Ada's generative AI Agent automates millions of customer service interactions for enterprises around the world, transforming support operations and reducing costs. TORONTO, Nov. 13, 2024 /CNW/ - Ada, ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

Jet2.com and Jet2holidays have today revealed the latest stage in their expansion, with award-winning flights and holidays ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Don’t just wing it the next time you fly. We have the details on the best time to upgrade your flight, according to travel ...

ServiceNow and Five9 Expand Partnership With Turnkey AI-Powered Solution for Unified Employee and Customer Experiences ...

Hunters started in 1992, founded on the firm principles of excellent customer service, pro-activity and achieving the best ...

One of the most noteworthy and profound developments in AI innovation is the recent emergence of intelligent agents—more ...

Survey shows overwhelming interest in AI tools, but lack of in-house technical expertise creates barriers to implementation.

We're excited to release our AI Agent Support Skills, adding task operations to your AI Concierge. This new AI task system ...

AI involvement in their customer service journey, revealed Kapture CX survey. The survey further found that 53% of ...