A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

As a mom who frequently travels alone with my toddler internationally, hacking family travel to be as seamless, timesaving, ...

When planning a cruise vacation, having access to reliable customer service is essential. Royal Caribbean International, one ...

Or did the automated customer service end your call because you did not select one of their preset options in time when ...

Hertz (HTZ) has apologized to a customer who got into a tense exchange at one location over his interpretation of the rental ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

The SaaS provider is looking to bring AI agents to its customer and IT service segments after reporting $2.7 billion in ...

Salesforce's vice president of business development shares how the company is providing automation solutions on platforms ...

From retail to IT support, artificial intelligence agents are software programs that help workers with repetitive tasks and ...