Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

Hertz (HTZ) has apologized to a customer who got into a tense exchange at one location over his interpretation of the rental ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Three-quarters of consumers say they prefer speaking to a live customer service agent, according to a survey of 4,000 people in the United States and U.K. released by Five9 and Team Lewis last week.

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

A recent NICE webinar explored the ways to best equip agents with AI-powered tools to improve the customer experience.

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

The SaaS provider is looking to bring AI agents to its customer and IT service segments after reporting $2.7 billion in ...

From retail to IT support, artificial intelligence agents are software programs that help workers with repetitive tasks and ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer ...